GENESYS GCX-SCR TEST DURATION & GCX-SCR NEW CRAM MATERIALS

Genesys GCX-SCR Test Duration & GCX-SCR New Cram Materials

Genesys GCX-SCR Test Duration & GCX-SCR New Cram Materials

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Tags: GCX-SCR Test Duration, GCX-SCR New Cram Materials, Test GCX-SCR Sample Questions, GCX-SCR Valid Exam Test, GCX-SCR Valid Test Prep

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Genesys Cloud CX: Scripting Certification Sample Questions (Q28-Q33):

NEW QUESTION # 28
What property should you enable for a variable whose value is to be saved to external storage?

  • A. Custom
  • B. Input
  • C. External
  • D. Output

Answer: D

Explanation:
When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
References:
* Genesys Cloud CX Scripting Variables Documentation.


NEW QUESTION # 29
Select the correct tab to add multiple pages to your script.

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: C

Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 30
Which components are bound together to add a scheduled callback option to your script?

  • A. Text and Button
  • B. Date/Time Input and Button
  • C. Date/Time and Input
  • D. Contact List form and Button

Answer: B

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.


NEW QUESTION # 31
Identify the template that contains one or more visual components that you can insert into a script page.

  • A. Script Template
  • B. Component Template
  • C. Custom Template

Answer: B

Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.


NEW QUESTION # 32
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

  • A. Use the notes section to pass information about the interaction.
  • B. Update the customer details in the script.
  • C. Invoke 'Outbound Update Contact' action
  • D. Both A and B.

Answer: A

Explanation:
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.


NEW QUESTION # 33
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